These terms apply to every order placed on playwood.store. Please read them, along with our Shipping, Refund and Privacy policies, before you buy. By placing an order you accept them.

Last updated: 16 October 2026.

Playwood sells DIY embroidery kits. Each kit is a laser-cut wooden box with the stitching holes already cut, plus thread, two needles and a stitching guide. You do the embroidery yourself at home. Each product page lists exactly what's in the kit.

• Product photos show finished examples that we stitched. How your box turns out depends on your own stitching.
• Wood is a natural material. Grain, tone and the darkened laser-cut edges vary from box to box, and thread colours can look different on screen. These differences aren't faults.
• Kits contain needles and small parts. Children should stitch with an adult nearby. Keep kits away from very young children.

A custom design is any kit with your own text, names, dates or designs. We cut exactly what you enter, so please check spelling, accents and dates before you order.

• You're responsible for the content you submit, including having the right to use it (for example, someone else's logo or artwork).
• We may refuse content that is offensive, unlawful or infringes someone else's rights. If we do, we refund you in full.
• If your text doesn't fit the design or can't be cut cleanly, we'll email you before cutting. If we can't agree on a fix, we refund you in full.
• The on-screen preview is a guide to your finished box. Real wood and thread vary slightly, and so can letter spacing.
• Picking a standard pattern or a thread colour from our range doesn't make a kit a custom design. Only your own text, names, dates or designs do. This matters for returns (section 6).

1. Choose a kit. For a custom design, enter your text or design.
2. Add it to your basket. You can check and change everything in the basket and at checkout before you pay.
3. At checkout, enter your delivery details, choose a delivery option and pay.
4. We email you an order confirmation within 24 hours. That email is our acceptance of your order, and the contract between us starts then.

The contract is in English. We keep a record of every order and of these terms as they stood when you ordered. Ask us and we'll send you a copy.

If we can't fulfil an order (for example, a material runs out), we'll tell you and refund any payment in full. If a price on the site is clearly wrong, we'll contact you before dispatch. You can then pay the correct price or cancel for a full refund.

• Prices are in euros and include Spanish VAT (IVA).
• Delivery costs are shown at checkout before you pay.
• We accept the payment methods shown at checkout. Payment is taken when you place the order.
• Card payments are handled by our payment provider. We never see or store your card details.
• Orders delivered outside the EU, or to the Canary Islands, Ceuta or Melilla, may be charged import duties and local taxes. You pay those.
• Need a full invoice (factura) with your tax details? Email us with your order number.

Every kit is cut to order in Barcelona and dispatched within 3 working days of your order confirmation. Rates, carriers and delivery times for each destination are on our Shipping policy page.

• We email you a tracking link when your parcel leaves the studio.
• Once the kit is delivered to you, or to someone you've named, it's your responsibility.
• If you entered a wrong address, you pay the cost of sending the kit again.
• If your kit hasn't arrived within 30 days of ordering, contact us. If we can't deliver within a reasonable extra period, you can cancel for a full refund.
• If your parcel arrives damaged, email us photos (ideally within 48 hours) and we'll send a replacement. This doesn't limit your legal guarantee (section 7).

Custom designs are non-refundable. Kits with your own text, names, dates or designs are made just for you, so they can't be returned or refunded if you change your mind. This is the legal exception for goods made to the customer's specifications (art. 103(c) of Spain's consumer law, Real Decreto Legislativo 1/2007, and art. 16(c) of EU Directive 2011/83). If a custom design arrives faulty, or isn't what you entered, section 7 still applies in full.

Standard kits can be returned within 14 calendar days of delivery, without giving a reason.

How to return a standard kit

1. Email hello@playwood.store within the 14 days. You can use the cancellation form in our Refund policy, but any clear statement works. We'll reply with the return address.
2. Send the kit back within 14 days of telling us. You pay the return postage. Please pack it so it isn't damaged on the way.
3. We refund everything you paid, including the original standard delivery cost, within 14 days of receiving your email. We may wait until the kit arrives back or you send proof of posting, whichever comes first.

Refunds go to your original payment method at no cost to you. If you chose a delivery option dearer than our cheapest standard one, we refund only the cheapest standard cost.

Started stitching? You can inspect the kit as you would in a shop. If you handle it beyond that, for example by starting to stitch or using the thread, we may reduce the refund by the loss in value.

Every kit, custom or standard, has the legal guarantee of conformity: 3 years from delivery under Spanish law.

• If a kit is faulty, damaged, incomplete (for example, missing thread) or not what you ordered, email us your order number and photos.
• We'll send a replacement kit, or the missing or faulty part, free of charge, postage included. If that isn't possible or doesn't fix the problem, you can choose a price reduction or a full refund.
• If we cut something different from the text you entered, that's our mistake and we replace the kit free. Mistakes in the text you entered aren't covered.
• A fault that appears within 2 years of delivery is presumed to have existed when the kit arrived.
• The guarantee covers the kit as delivered. It doesn't cover the result of your own stitching. If something goes wrong there, write to us anyway; we can usually send extra thread.

• Gift cards are valid for 6 months from purchase and can be spent on any kit on playwood.store.
• They can't be exchanged for cash. Any unspent balance stays on the card until it expires.
• Gift cards are sent by email. Treat the code like cash: we can't replace a code that someone else has already used.
• You can cancel a gift card purchase within 14 days of buying it, as long as none of it has been spent.

• Our patterns, designs, stitching guides, photos and website content belong to Playwood. Buying a kit lets you use it for your own personal, non-commercial purposes.
• Your finished box is yours to keep, give as a gift and photograph. We'd love to see it.
• Please don't copy, resell or reproduce our patterns or guides, or use them to make kits or products for sale.
• Text and designs you submit stay yours. You allow us to use them only to make your order. We won't show your custom design publicly without asking you first.

• We're responsible for loss or damage that is a foreseeable result of us breaking these terms or not taking reasonable care.
• We're not responsible for losses that weren't foreseeable, or for damage caused by using the kit other than as intended.
• We're not responsible for delays caused by events outside our reasonable control, such as strikes, carrier failures or extreme weather. If one affects your order, we'll tell you and you can cancel for a full refund.
• Nothing in these terms limits your legal rights as a consumer, or our liability where the law doesn't allow it to be limited.

We use your personal data to process and deliver your order, to answer your messages and, only if you opt in, to send you news. How we handle your data, and your rights under the GDPR, are set out in our Privacy policy.

• To complain, email hello@playwood.store with your order number. We reply within 5 working days, and within one month at the latest.
• Official complaint forms (fulls oficials de reclamació / hojas de reclamaciones) are available on request.
• These terms are governed by Spanish law. If you live in another EU country, you keep the protection of that country's mandatory consumer laws, and you can bring a claim in the courts where you live.

We may update these terms from time to time. Your order is covered by the version in force when you placed it. The date at the top shows when they last changed.